CALL CENTRE COMPANIES

A virtual call centre is a call centre in which the organization's representatives are geographically dispersed, rather than being situated at work stations in a building operated by the organization. Virtual call centre employees may be situated in groups in a number of smaller centres, but most often they work from their own homes. This is an attractive arrangement for many employees: the hours are often flexible, and there's no dress code or commute. For the organization, the virtual call centre model saves housing and equipment costs and can lead to lower employee turnover rates, which tend to be high for physical call centres.

Switching to a virtual call centre model can be very beneficial. One example: My Twinn (a high-end doll manufacturer) went to a virtual model in 2000. That year, 30% more inquiry calls were converted to orders, employee turnover decreased 88%, and 90% fewer calls had to be escalated (transferred to a higher-level employee), compared to 1999. For companies whose business is highly seasonal, the virtual model also means that they don't have to maintain large facilities year-round. My Twinn, for example, requires over 400 customer support employees in their busy Christmas season, but only about 25 the rest of the year.

To appear professional and increase customer confidence, even bricks and mortar call centres attempt to present customers with a virtual representation of an organization's offices. The customer, dialling a customer service or technical support number, is given the impression that their call reaches a physical department within the organization, when in fact, it is likely to reach a company that outsources support for several different organizations. In the case of the virtual call centre the customer's impression is even more illusory, as the number is quite likely to reach the kitchen of a stay-at-home parent, or the dorm room of a university student.

At Home Call Centres are something relatively new to most countries, in the USA they are a big thing.  Most companies require a minimum number of hours per week commitment to the position, as providing training can be quite costly.

We have listed below a number of At Home Call Centres, again some will not be relevant to the country that you are resident, but don´t give up at the first hurdle.  There is a steady stream of income to be had, saying that it´s not going to make you a millionaire but as we say here at How 2, these jobs become your bread and butter.

Although some equipment maybe required and a landline telephone, you can be up and earning in a relatively short period of time.

Call Centres

www.sciathome.com  International. - This Company is a Customer Service Agent/Order.  They currently are advertising for 5,000 new employees.  We suggest that you get yourself registered as a home worker as soon as possible with this Company.  We found this is a good Company to be linked with.

www.hirepoint.com/athome   INT'L

This Company are looking for Customer Service Agents that Work From Home Worldwide

If you are the kind of person who is a motivated, self-starter who enjoys working from the comfort of your own home, then this is a great opportunity for you! TeleTech's work at home program is a new enterprise of TeleTech, a leading global customer management company for the past 25 years. Work for the best in the customer management industry. They provide world class support for leading companies - worldwide!

http://www.telemkting.com/careers.html  INT'L

Join this Company in creating an exciting future and to build a career in a global service company involved in a unique mission of changing and improving lives.

Telemkting.com is a Dynamic, full capabilities Call Centre Outsourcing Company specialising in Inbound, Outbound and E-commerce Telemarketing, Customer Service, that provides a broad range of Telecommunications Services to its retail and Wholesale Customers Worldwide. They are a global, full-service, Multilingual Customer Contact Management Service provider, supplying Inbound, Outbound, Web Enabled and Call Centre Outsourcing Services for businesses. Call Centre Consulting and Referral also. Telemkting Find and refer the most preferred clients and campaigns.

http://www.ringindia.net  INT'L

Ring India is an International call centre that provide customized web based marketing , Outsource Telemarketing Service and data base management.

Ring India is a Network of Individual Third Party International Call Centres in Asia Pacific with its affiliates throughout India, Philippines, Mauritius, Singapore, Hong Kong and Malaysia, with it's Headquarters in New Delhi, India. They offer customised voice and web based services to clients, throughout the US, Europe and Australia. They specialise in for pay per performance based Inbound and Outbound Telemarketing Services, added services include Help Desk, Sale Lead generation, Billing Services, Technical Support, Product Inquiry, Order Processing, Up-Selling / Cross-Selling, Market Surveys & Research, Database Management Services, Data Entry, Email Marketing campaigns and Fax Broadcasting.

Working Solutions   - INT'L
www.workingsol.com/home.htm   

Working Solutions focus primarily on various types of call centre (phone) work, as well as some data entry projects. Call centre projects can include order processing, reservations, enrollments, customer service, sales, market research, technical support etc. Other types of project work may be added at any time. Our technology enables calls to be routed right to the Agent's home office.  Agents have earned the equivalent of anywhere from $7.20 per hour to $30 per hour, depending on the project. Apply to start working from home now!

VoiceLog, LLC - INT'L
www.voicelog.com/careers.html  

Work as a Live Operator Independent Contractor Verification Agent. As a Verification Agent, you would listen to recordings of sales calls to determine if the sale was valid or if there is evidence of sales fraud or undue customer confusion. This is a contract position which is paid by the number of recordings reviewed. You work from your home using your computer and Internet access. You can earn $8.50 hr. Work at Home as an Independent Contractor during the hours that you need! As an Inbound Live Operator Verification Agent you will earn a guaranteed minimum $8 per hour for weekdays and $8.50 for weekends. VoiceLog needs Bi-lingual/ English Independent Contractor verification agents with flexible hours. Work at home using your telephone and computer.

LiveOps - USA
http://www.liveops.com/ 

Home-based call centre agents : A LiveOps Independent Teleservices Agent handles telephone calls on behalf of LiveOps' clients. LiveOps uses the internet to send a script to the Agent's computer along with the call. Agents read the script and enter data as appropriate. The successful Agent will be well versed in the techniques of empathising with callers, keeping them focused on the merits of the clients products they sell, and moving for the sale's close.  LiveOps pays Agent's per minute of talk time. Agents can earn up to $15 an hour, and some agents earn up to $3000 a month. Interested in starting your own business as a home-based agent with LiveOps? - Get in touch now!!

Alpine Access - Arizona, Colorado, Texas, Utah
www.alpineaccess.com/external/careers/become_an_agent.html

You tell them when you can work - and they do their best to find work to meet those hours. Do you only have one hour in the morning, one over lunch, then two in the evening - on Tuesdays and Wednesdays? No problem. they can work with you. Are you looking for extra cash only for the holiday season? That's when they need help most, so let's get going! Call Centre Agents for that part time job you've been looking for.

Arise - USA
www.arise.com/Content/work-at-home.asp  

Since Arise Virtual Solutions, Inc. was founded as Willow CSN Incorporated in 1997, the home-based sales, customer service and technical support concepts have become some of the fastest-growing business segments in America. More work-life balance. More freedom to choose when and how much you work. More trust in the people with whom you work and more trust in the companies you represent. More earning potential based on being rewarded for the results you produce. Arise accept and service inbound customer service / sales calls from Clients, from home, using a computer, a telephone line and a broadband access connection. After you begin servicing a client, you have the potential to earn an average of $10 to $14 per hour from home.

West at Home - USA - Customer Service Reps from Home
http://www.westathome.com/
   
West at Home agents handle calls for a variety of products and services.  From customer service calls to order processing, every agent receives web based certification to handle these incoming calls on behalf of some of the nation’s premier companies in the Wireless, Retail, Internet, Restaurant, and other Industries.

O'currance - Utah
http://www.ocurrance.com/

Work from Home! EOE - O’Currance Teleservices one of Utah’s 100 fastest growing companies is seeking motivated people who want to earn the privilege to work from home taking inbound calls on various products. This is a great opportunity for students, young mothers and anyone looking for additional income. All new employees must be able to work afternoon / evening and weekend shifts. Earn $8.50 per hour.

ARO - USA
www.callcenteroptions.com/careers.asp   

If you have experience in customer service and scheduling medical appointments, you are welcome to join the team of home-based customer service representatives. You must possess great customer service skills and have some knowledge in the medical industry or the scheduling process. You will be trained at our corporate location in Kansas City, MO or via web cast.

Accolade Support - USA
www.accoladesupport.com/techjob.html

Accolade Support is a rapidly growing division of Tier 3 Support, Inc. They are looking for remote agents to join the team, working from your home office.  They are looking for bright and energetic 100% Telecommute - PC Desktop Support Agents.

Position Title: Call Center Agent
Position Type: Contract - Full Time or Part Time
Compensation: $8.25 to $10.00 per hour
Start Date: Immediately

MicahTek - USA
www.micahtek.com/jobs.html

Seeking individuals to work at home taking inbound phone calls. Requirements: Dedicated phone line, PC with Windows 2000 or better, internet browser experience, high-speed cable or DSL internet service, quiet and business-like work environment, polite and friendly attitude, dedicated work ethic and excellent customer service skills. Apply online.

GE Call Centers - AZ,
http://www.gecallcentercareers.com/
 
If you are excited about the prospect of taking ownership of your career and would like to find out more about the positions they have in your area then contact this Company.

Cloud10 Corp
www.cloud10corp.com/careercenter
   
Sure, working from home allows you to save time and money on commuting and clothing. But it's not just the flexibility of schedule and location that Cloud 10 offers to its employees. They provide a work environment where they see the real you, the skills and experiences that you bring to the team. It's your performance that counts, and that's something they respect. They reward and recognize great employees, and high performers are given opportunities to Advance At Home, a definite career path for At Home Professionals. 

Tammy's Tips

Check with these Companies first about their telephone line requirements some will not allow a VOIP (Voice over Internet Protocol). Which translated means Internet based telephones or skype.